May 22 Update
We are currently experiencing high delivery volumes.
As a result, delivery times will be longer than usual.
Our team is working hard through this uncertain and challenging time and making sure orders are being prepared and shipped as soon as possible.
April 24 Update
As we all continue to persevere through these challenging times, we want to reassure our customers that although working with a reduced workforce has temporarily impacted our turn-around times, all 3 of our locations across Canada are open and we are working hard to get your orders to you as fast as possible.
You likely already know that materials for Personal Protective Equipment (PPE) are in very high demand right now. A few weeks ago we bought large quantities of 3mm and 6mm braided elastic in multiple size formats. We are pleased to report that these expedited shipments have begun to arrive to our Toronto warehouse and we are now beginning to fulfill customer requests in the order that orders were placed.
We have also just launched a selection of fabrics sold on 8 yard bolts. These bolts offer a vast selection of attractive and uplifting cotton prints – ideal for mask making. Check them out now!
April 8, 2020
We are proud to continue to serve our customers during COVID-19 and wish everyone good health.
Our world has dramatically changed in the past few weeks, and we hope that you, our business partners and friends, are finding your way and staying safe and healthy during this pandemic.
We have heard from many of you during this time and some of you are heroes doing business in new ways in your communities. We’d like to update you on our current operating status. Our three DCs remain open to support your business, although with a reduced workforce. We are also working carefully to respect social distancing. This situation has affected our turnaround time for orders and we apologize.
We appreciate your patience during this time, and ask that you email email@example.com with any questions about your order, invoice, or stock availability.
We all look forward to getting past this; in the meantime, we are here to serve you, and we truly appreciate your support.
This event has changed the way many us look at life. Some of us are celebrating special holidays this weekend and although we may not be with our families, we can all be in touch.
Stay safe and all the best,
Doug, Bart and the Team